Frequently Asked Questions (FAQs)

What should I expect for my first session?

In order to best support you, it’s important to learn about your life and the challenges you are facing. The first session usually entails asking you for a detailed history of your mental health, medical, and relationship concerns, as well as your goals for therapy. By the end of the first session, your therapist will be able to suggest a treatment plan tailored to your needs.

Is everything truly confidential?

Above all, you must be able to trust your therapist. We follow best practices to ensure that your personal information stays private. We never* share information about you without your written permission.

*As mandated reporters, all therapists are legally required to contact the appropriate emergency services if we have reason to believe that a client potentially presents a danger to themselves or others, or if a minor or an elder is being harmed.

If my teen comes to you, will the parent be included in what is going on?

We believe that parental and family involvement is important for the progress of your teen, and encourage participation in the therapy process. However, we also understand the need and right of adolescents to have their own safe space in which their privacy is respected. We protect your child’s privacy the way we do your own but will work with them to talk to you when an issue arises that is important for you to be aware of.

Of course, we will notify you if we believe your child is at risk in any way.

Aren’t all therapists marriage counselors?

Absolutely not! Many therapists see couples and families without having the appropriate training and credentials. All of the couples and family therapists at the Couples and Family Wellness Center receive extensive training in family systems, and are supervised by an Approved Supervisor (or supervisor in training) with the American Association for Marriage and Family Therapy.

When interviewing a counselor for couple or family therapy, here are a few important questions to ask:

• Where did you get your marriage and family therapy training?
• How many hours of AAMFT-approved supervision did you receive?
• What percentage of your practice consists of couples and families?

Do you accept my insurance?

We are in-network with several insurances. If you are interested in using insurance, please call to find out if we accept your plan.

Our licensed therapists will be glad to give you receipts or a superbill to submit to your insurance company if you have out-of-network benefits. We can accept health savings account cards for payment.

Where are you located?

We have three locations in Pennsylvania: Berwyn, Paoli, and Elkins Park. For more information, please see our contact page.

How long are our sessions?

Sessions generally last for 50 minutes. Some people feel like they make more progress with longer sessions. Talk with your therapist if you want to schedule extended time.

How long will I need to be in counseling?

There is no definitive answer to this question. It depends on the complexity of the issues that lead you to seek treatment and whether the problems are situational or ongoing. Some people feel better after just a few session, while others benefit from therapeutic support for months or even years.  You and your therapist periodically will evaluate your progress. We want you to gain the confidence and tools to terminate treatment when you are ready.

Will I be seen in-person or online?

We offer both in-person and virtual sessions for your convenience.

Prior to your first session, you will receive intake paperwork and a secure link to input your credit card or HSA card for any out-of pocket expenses.

We look forward to seeing you soon!

What is the No Surprises Act?

For more information on the No Surprises Act, please review the information available here.